Privacy Policy

Last updated: September 2024

1. Information We Collect

Raccoantib collects information you provide directly to us, such as when you:

• Contact us for repair services via our contact form, phone, or email
• Request quotes or book appointments
• Visit our premises at 5 Norcroft Gardens, London SE22 0BH
• Interact with our website and use our services

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Equipment details and repair requirements
• Payment information for completed services
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide equipment repair services and customer support
• Process payments and manage billing
• Communicate with you about your repair requests and our services
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

5. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Delete your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent where processing is based on consent

6. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Equipment repair records are typically retained for 7 years for warranty and tax purposes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.